on 13-04-2023 22:44
My Virgin mobile is moving over to O2 I pay for the £30 unlimited monthly account.
It is supposed to be cheaper or the same going to O2 why is my new payment now showing as £34.95 an increase of 16.5%.
on 13-04-2023 22:58
@turnerd1 It would seem that your switch has coincided with the annual price rise that both Virgin Mobile and O2 apply in April. February's RPI plus 3.9% which was 17.3%.
So if your increase is 16.5% then your new O2 contact must be marginally cheaper than the plan you were on with VM before the switch.
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on 14-04-2023 08:44
Hi there turnerd1,
Thanks for your post and welcome to the community.
Many apologies for any issues faced, were you advised of this increase before the switch?
Regards,