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My Contract

Joining in

My Virgin mobile is moving over to O2 I pay for the £30 unlimited monthly account. 
It is supposed to be cheaper or the same going to O2 why is my new payment now showing as £34.95 an increase of 16.5%.


Very Insightful Person
Very Insightful Person

@turnerd1 It would seem that your switch has coincided with the annual price rise that both Virgin Mobile and O2 apply in April.  February's RPI plus 3.9% which was 17.3%.

So if your increase is 16.5% then your new O2 contact must be marginally cheaper than the plan you were on with VM before the switch.



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Forum Team (Retired)
Forum Team (Retired)

Hi there turnerd1,

Thanks for your post and welcome to the community.

Many apologies for any issues faced, were you advised of this increase before the switch?