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darenj01
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Multiple DD's - Need merging

As the title suggests, my mobile contract has 3 direct debits all coming from the same account but with different details.

These need merging but there are issues;

1 - There is no way to do this online

2 - There is no way to contact you lot

Please advise.

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DJ_Shadow1966
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Re: Multiple DD's - Need merging

Hello

Due to way the billing works there is no way to merge the direct debits, they go to different VM accounts, one will be the Loan for the handset, 2nd one will be the SIM part of you contract and finally the 3rd will be for the insurance.

Regards Mike

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darenj01
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Re: Multiple DD's - Need merging

Sorry, 

let me clarify.

I have 3 mobile direct debits for sim only contracts as I paid the finance off ages ago.

All managed under the same login on the VM site and coming out of the same bank account, but with different variations of my name.

For example;

1 - J D. Smith

2 - John Doe Smith

3 - John D Smith.

HTH

Thanks

Daren

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DJ_Shadow1966
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Re: Multiple DD's - Need merging

Hello

So in that case then they still cannot be merged as they have 3 different reference number, so that Virginmedia know which contract the payment is for.

Regards Mike

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