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Gina163
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Moving house where their is no Virgin broadband and TV

I have virgin media and mobile through virgin account. I will be moving ro weymouth after Xmas but virgin media does not cover that area, what will happen to my mobile account, will I still be able to get the virgin discount??

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Gareth_L
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Re: Moving house where their is no Virgin broadband and TV

Hi Gina163

What package are you on right now?

If the Media service is not available in the new property than you will be charged an Early Disconnection Fee 

Which is advised here 

If the Mobile was connected to the Media account as a package, then You will need to change the Tariff

That is something you will need to discuss with the Agent when you place the Disconnection request 

Gareth_L

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Gina163
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Re: Moving house where their is no Virgin broadband and TV

The mobile has been connected as an add on
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Zach_R
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Re: Moving house where their is no Virgin broadband and TV

Hi @Gina163,

If you're looking to potentially get your mobile service reactivated or to take out a new mobile package, please reach out to the team on 0345 6000 789 (or 789 from a Virgin Mobile handset) who can assist you further with this. We're unable to process package changes from here I'm afraid. Sorry.

Thanks,
 



Zach - Forum Team


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