on 14-12-2021 10:06
I have virgin media and mobile through virgin account. I will be moving ro weymouth after Xmas but virgin media does not cover that area, what will happen to my mobile account, will I still be able to get the virgin discount??
on 14-12-2021 12:16
Hi Gina163
What package are you on right now?
If the Media service is not available in the new property than you will be charged an Early Disconnection Fee
Which is advised here
If the Mobile was connected to the Media account as a package, then You will need to change the Tariff
That is something you will need to discuss with the Agent when you place the Disconnection request
Gareth_L
on 22-12-2021 10:02
on 22-12-2021 12:17
Hi @Gina163,
If you're looking to potentially get your mobile service reactivated or to take out a new mobile package, please reach out to the team on 0345 6000 789 (or 789 from a Virgin Mobile handset) who can assist you further with this. We're unable to process package changes from here I'm afraid. Sorry.
Thanks,