So I've tried calling a couple of times to enquire about this but not really getting a satisfactory answer, so thought I'd try here in case anyone has any experience/advice.
I've got the ultimate oomph package (whatever it's called), but I have cancelled this and it is due to end on 24/06. I do however want to keep Virgin Mobile so called them up and agreed a contract, but they say it can only start on my next 'refresh' date, which is 28/06 (shows in my account as pending changes from that date). I've tried asking what happens in between these dates (4 day difference) but noone seems to recognise the potential issue.
I don't want to lose the number, and VM certainly don't want to recycle it because I get a lot of calls a day on it.
Thanks. Did that but the outcome was the same. I've already got an 'upgrade' pending for the 28th putting me onto a monthly contract. However, I seem unable to get my concerns across about what happens between the 24th and the 28th. I am told 'nothing will happen', which isn't convincing because I'm pretty sure everything will get cut off/cancelled on the 24th. Guess we will see.