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asharowe
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Moved abroad and cannot cancel my mobile phone plan

I have moved away from the UK and want to cancel my plan, which Virgin has made impossible.

The only way seems to request a PAC or STAC code, but as I have moved aboard my new provider will not take it. I cannot find any live chat and I found a contact number which I called but an automated message said I could not call from Australia. 

It is obvious you make it purposely hard to cancel plans. 

Please assist

Beth_G
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Re: Moved abroad and cannot cancel my mobile phone plan

Hi asharowe,

 

Thanks for posting on the community forums.

 

I'm really sorry to hear that you've had a lot a of trouble when trying to cancel your mobile phone plan, it shouldn't have been this way for you. You can indeed cancel your plan without needing to use a PAC/STAC, however sadly it's not something we can help with here from the community forums.

 

Can you please tell us what number you have tried calling?

 

Thanks,

 

Beth

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asharowe
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Re: Moved abroad and cannot cancel my mobile phone plan

I tried this number +44 345 300 2752

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Katie_WT
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Re: Moved abroad and cannot cancel my mobile phone plan

Thanks for popping back @asharowe

 

Our 0345 number does not work from abroad, even with the dialling code changing, I am sorry about that. 

 

We do however have a dedicated line for using whilsy abroad - you can call us on +44 7953 967 967

 

Hope that helps. 

 

Cheers

Katie - Forum Team


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