Move to virgin mobile - no data or calls

[samj170108]

I moved from o2 to virgin mobile. PAC completed and number ported over. I now cannot make or receive calls/texts and have no data. Not connecting to any network. APN all correct. Still on o2 sim not VM if that’s makes a difference. 

[Ayisha_B]

Hi @samj170108,

Welcome to our Community Forums and thanks for your post. Great to have you here 😊

Sorry you're having some issues with the service. 

Have you tried a manual network search? 

[samj170108]

Not sure how to do that? Any instructions? 
thanks 

[samj170108]

Done this. Still no joy 

[Zach_R]

Hi @samj170108,

I am sorry to hear that the manual network search hasn't helped. Is this issue ongoing for you today? If it is, can you please confirm what make and model of handset you're using?

Thanks,
 

[samj170108]

Hi. Issues is still ongoing today. I have an iPhone 14. 

[Gareth_L]

Hello again samj170108,

Sorry you are still not able to make calls and have no data.

I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[samj170108]

Hi. No new messages in the purple envelope. 

[Gareth_L]

Hello samj170108,

Sorry can you check now please.

Gareth_L

[Gareth_L]

Thanks for those details samj170108,

At least we know the missing Sim card was to blame for no service.

Gareth_l