Mobile

[Ironfist1]

Hi I’m trying to order a phone and iPad bundle but can not complete the order as don’t remember any details of my mobile account I had years ago so then the price goes up try resetting but asked for virgin number and tried registering a new email and it says we thought you are familiar the goes to log in help please

[Zoie_P]

Hi @Ironfist1,

Thank you for your post and I am sorry you are having issues logging in. What account is this for My Virgin media or mobile? Is the service still active?

You can order without logging in.

Zoie

[Ironfist1]

Mobile and don’t know anything about my old account

[Zoie_P]

I am sorry just so we can make it a bit clearer, is the account no longer active? You do not need to log into your old account. You can just order the phone without logging in.

Zoie

[Ironfist1]

Thanks for the help but delivery was to long again great service on here from the team

[Zoie_P]

I am sorry to hear this. Please pop back if you are having any further issues and we will do our best to help.

Zoie