Virgin Media Community

[Nialli]

I'm a Volt customer since December. I've just been informed of the 11.7% price increase on my Virgin Mobile SIM.

Do I have a right to cancel the mobile element of the Volt package? I'm okay with the Virgin Media Broadband/TV/Phone but have service issues with the mobile since the switch to Vodafone network. I have a Virgin Mobile SIM

[enlli]

Do you have a Virgin SIM as well as the O2 SIM on Volt?

If so the Virgin SIM should not alter your Volt Package 

[Nialli]

No. When I signed up for Volt I was sent an O2 SIM but found that there was no O2 data service in my area. Virgin sent me a new VM SIM as a replacement (my phone thinks it's a VM Business SIM) but the data service I get with that is also bad and certainly not as good as it was when VM used the EE network.

[Nialli]

I've tried both SIMs in a number of phones - it's not a device issue. On the EE network the VM SIM's 4G was excellent. 

[Paul_DN]

Hi Nialli,

Thank you for reaching back out to us, if you were to remove the Mobile element the package would change and you may lose discount given, I would advise speaking to our Customer relations to see what alternative package is available.

Regards

Paul.