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TheEarl
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Mobile phone returns label

Hi, I have been trying to return my mobile handset for about 3 months as it is faulty and needs a repair under warranty. A box was sent in which to return the phone but no return address label was included.

I have tried to phone, sms and chat with virgin mobile almost daily since and nobody cares/listens/helps.

All I ever needed was a return address label and because nobody can be bothered to help me I have been without my phone for 3 months (while still paying for a service I have not been able to access)

I emailed the executive team who replied to ask some details and then didn't reply again once I provided them. I have also sent a formal letter of complain.

I feel completely ignored and if this continues I will be contacting my bank to stop any future payments to your company. If you then attempt to take any further action we can then have our day in court.

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David_Bn
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Re: Mobile phone returns label

Good Evening TheEarl,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see that we've had an issue with having your handset returned to you

 

I'd like to take a closer look into this for you. Check out the purple envelope in the top right hand corner for a PM from me and we'll seek to pass data protection on your account

 

Kindest regards,

 

David_Bn

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TheEarl
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Re: Mobile phone returns label

Hi the very few people who are interested.

 

Our lovely representative who replied above is now telling me that a £120 charge applies to getting me handset repaired under warranty. This is hilarious. What is the point in having a 2 year warranty on a device if you have to pay when the device malfunctions less than 6 months after you purchased it ?

what a joke this company is. 

 

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