I purchased a Samsung s8 from virgin and the charging port as stopped working, I contacted virgin who said they would send out a package to return the phone for repair and was told to wait 5 to7 days, that was 2 weeks ago, I have contacted them twice since and get the same old story wait for it to arrive, today I was told could book another repair, so I tried, as soon as i put imei number in it says a nopair for this phone as already been booked for this device please refer to the tracking page, where the hell is the tracking page, there is no link to it, virgin customer service are the worst I have ever dealt with, how long does it take on average to send a package to return a phone fgs?.
To resolve this situation I have given them a week to send the package or I will have to stop my direct debit until they do, if they can't be bothered fixing my phone I don't see why I should be bothered paying them.
stopping the DD is never a good idea - i see why you might want to but it will not get their attention and if a payment is missed its likely they will just put it out for collection - it can also impact on your credit report with a black mark - but your call on all that
is the phone under warranty - if so think about contacting Samsung - they will come out and do it when and where you want - sending a phone to VM is fraught with danger if you read on here - any scratch - chip or mark is likely to cause them to say the repair is chargeable - does not seem to matter if the fault and the damage they seem to find are not related
Thanks for the reply, the phone is guaranteed for 24 months,are far as I know with virgin, all i get from customer service is, a repair is booked, it's an absolute joke, I suppose I will just have to wait, but I will see if I can find out what my rights are from somebody who can give me some legal advice.