I had to remove my mobile phone contract from Virgin Media Oomph package when VM decided to merge with 02. I was quite happy with Virgin Mobile so decided to just take out a basic sim only deal for £7 a month. Rang them up and everything seemed to go straightforward and my mobile number would be swapped when my Oomph deal ended on May 23rd. one day following that date my phone stopped being able to take or receive calls but texts still worked. Rang Virgin Mobile up and they said that my mobile phone number had been released and they would try to retrieve it. I have since contacted Virgin Mobile at least 6 times, always a very helpful overseas call centre but my problem has not been resolved. I have a total of 2 mobile numbers with Virgin Mobile and the other number is now being mixed into the confusion and I was told this morning that my previously unaffected number will have to be retrieved as well. I appreciate the overseas call centre is trying to be helpful but I am paying for a mobile number that I cannot use. The problem maybe at Virgin Mobiles head office. This is my last call for help, after many years of smooth service I may need to look elsewhere.
