Virgin Media Community

[EJ47]

Hi

i received an email 8/4 to say my number had been cancelled - from a request from me- which wasn’t the case!

I called and was told this wasn’t the case and nothing to worry about!

my phone has been disconnected so can’t make or receive calls or texts.

I have no way of getting in touch with you unless I’m on WiFi at work or home. How can this be reinstated?

I called on a friends phone on Saturday and was told this would be sorted within 24 hrs - however nothing has changed

[Martin_N]

Hi EJ47,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about your Mobile number. 

I have been able to locate your account. I do wish to look into this. 

What I will do is private message you so we can discuss the number. 

^Martin