Virgin Media Community

[Beverleyj12]

Hi I have made a application for a mobile contract and I got an email saying all Done so logged into vergin mobile and my application says parked can anyone help me get this sorted please my Order ID:100001712900528 thanks

[Ryan_N · Accepted solution]

Hi Beverleyj12,

Thank you for your post and welcome to the forums. 

Sorry to hear about this - the message in which you receive online confirms that an order has been placed, it wouldn't confirm if this was 100% completed due to additional checks needing to take place when an order is placed. When an order is parked it can be down to a couple of reasons. We have a team that checks every order to make sure details match etc and would release this within 24-72 hours - another reason an order can be parked is because the credit check has failed. 

Have you been able to speak with anyone since your post for an update on this? 

Cheers, 

Ryan. 

[Beverleyj12]

 No I have not manged to hold of anyone is there any way you could find out what's going on please thanks

[Ryan_N]

No problem at all - I will send you over a private message to confirm some details with you 🙂 

Cheers, 

Ryan. 

[Beverleyj12]

Hi Ryan 

I have replied to your pm