Mobile order parked

[garysgourmet]

Hi. 

I’ve recently placed an order with Virgin Mobile for the new iPhone 13 Pro Max and everything went smoothly. 

Upon checking my order, I can see it says ‘Parked’. 

Can someone explain what this actually means and why?

Thanks,

Gary

[Ayisha_B]

Hi @garysgourmet,

Welcome to our Community Forums and thanks for your post.

An order may be parked if further checks or information is required. This could also be due to issues with the credit check or even stock supply.

I'll send you a PM now so we can request some details and take a closer look as to why your order is parked.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Cheers

[Ayisha_B]

Thank you for your time via PM @garysgourmet

I can see your order has been parked as we are not able to offer you the handset at this time, I'm afraid.

Due to your credit score, we can only offer the sim.

We do apologise for any disappointment this may have caused. 

[LittleMick73]

Hi go and buy the phone of your choice outright then get a sim only deal some are about £10 a month it works out way cheaper, over 12 or 18 months you are paying way over the value of the phone. Regards Micky