Hi all
My mobile handset won't connect to the network. I have tried all the usual remedies, including turning the phone off and on, and taking out the SIM card and putting it back in again.
When I try to select the Virgin network manually via "Settings", the connection is forbidden. This leads me to suspect that the SIM card is now faulty.
I have tried multiple times to contact Customer Services (using another phone) to request a new SIM card, but without success (I am just held in a queue).
Please could I have some support here to order a new SIM card. I will want to retain my existing number, of course.
Thank you!
Regards
Mike