Hi there,
In January, I rang to change my package with Virgin as my service was coming to an end. I was on the old Ultimate Oomph bundle and was told this bundle was no longer offered so I was put onto what I was told at the time to be a very similar bundle, which would keep the mobile number attached to the account.
I then recieved an email from Virgin Media last week saying my phone would be disconnected in 30 days due to the change of package. When I rang (which took 50 minutes), I was told the operator in January had failed to set up the 02 account transfer. If I hadn't had rung up, I would not have known this.
I was told that a new 02 Sim would have to be ordered and the number PAC transfered. The operator this time was good, and sorted this, but when I asked whether I would have to pay monthly (as I had been told repeatedly this would be covered in my virgin media contract cost), she said there would be no monthly cost.
To my surprise, I then received an email today from 02 saying I would be paying £25 a month for a sim!!
I am very unhappy with this service. Can anyone recommend a solution? I dont really want to be stuck on the phone again for another hour....
Thanks in advance.
