Virgin Media Community

[gillhoose]

I have the oomph package which includes a free u limited sim but for some reason I get a bill for 10p every month.  Anyone have any idea why this is.

[MOD EDIT: Subject title changed for clarity] 

[Ashleigh_C]

Hi there @gillhoose

Thank you so much for your post and welcome back to the forums! It's great to have you on the team! 

I'm so sorry to hear that you have face this issue with your bill! 

Can I ask if you have been able to view your bill breakdown on your My Virgin Media Mobile app? The breakdown should explain the charge. 

Thank you.

[gillhoose]

No I can’t seem to log on every time I do the screen freezes. I’m not worried as it’s only 10p but it’s a recurring bill which is just very strange 

[Alex_RM]

Sorry for any confusion, 

So I can take a closer look at this I've popped you over a private message (purple envelope, top right hand corner) to get a few more details.

Alex_Rm