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Gazza102
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Mobile account number removed.

Lost signal thinking I had a problem I contact Virgin. I was informed that my mobile number had beed cancelled as I had asked for it to be so. Went back on my messages to find that a PAC code had been issued. I never asked for the code but now my mobile number has disappeared and Virgin have had to apply to get it back. I have questions as to how this can happen. To speak to someone I had to go through levels of security but I was only told my mumber had gone once it was gone. Three days on and I have still no service. With Christmas coming I need my number up and running. What can I do

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Zak_M
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Re: Mobile account number removed.

Good morning @Gazza102 

 

Welcome to the forums and thank you for taking the time to post, 

 

I am sorry to hear that you have had some issues with your mobile number. 

 

Are you able to let me know if you have had this resolved since your post? 

 

We can take a look into this for you. 

 

Kind regards,

Zak_M

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Gazza102
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Re: Mobile account number removed.

Hi Zak. Not resolved currently. My account is indicating that my number wil be transferred back today. In the meantime my account details , statements usage etc has disappeared and they have set me up on another number and sent me a sim.
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Zak_M
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Re: Mobile account number removed.

Thank you for coming back to me. 

 

I am going to take a look into this for you, In order to do so I am going to drop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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