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Mouse1
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Mobile Phone Order

I placed an order for a new pay monthly contract with a new phone today and my order is showing a "parked" status.  Please can someone tell me why?  I was expecting the phone to be delivered tomorrow.

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John_GS
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Re: Mobile Phone Order

Hi Mouse1

 

Thanks for posting and welcome to the community. 

 

If a mobile phone order is parked, this means that further checks are needed to be done before a decision is made either way. This can take 3 working days and the team will be in touch with you with their final decision

 

Kind regards

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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