Mobile Order Help Required

[JoyOB]

Hello,

Can someone offer me some support with my account query here? I placed a delivery order yesterday for a new mobile with sim, received the sim plan T&C email, but not the order confirmation with tracking info. This is a birthday present for Monday. Please help.

[Jodi_S]

Hi JoyOB,

A warm welcome and thanks for posting on our community forums. We can certainly take a look at what has happened to your order.

I will pop you over a private message to take some details from you, please click on the purple envelope to accept the chat.

Kind regards Jodi.  

[JoyOB]

Thank you. I've responded to your DM.

[Jodi_S]

Hi JoyOB,

Thanks for the private message. Unfortunately, as we only deal with UK accounts from here, you will need to contact our team in Ireland for further help with this issue.

You can use the link here https://www.virginmedia.ie/contact/

Kind regards Jodi.