Mobile Contract Cancelled and Direct Debit still charging
I have recently moved abroad and I had to cancel my virgin mobile account. After the account was cancelled, I still keep receiving charges from the set Direct Debit although I was advised at the time of contract cancellation that I wont be charged as the cancellation time was correct. I have tried to log-in in my account but the systems seems not working at all as I cannot access. Virgin Media's customer service team is on0345 454 1111 but the call centres are not working either due to COVID-19 and there is no way to fill a claim in the website.
Can anybody advise on how to proceed to request reimbursement of the charged amounts? alternatively, I will then have to raise a complaint to CISAS
Re: Mobile Contract Cancelled and Direct Debit still charging
The cancellation was put through on 29 June 2020 however, we have never received a notification of successful cancellation. So If I understood well a refund of the difference will be conducted automatically? What is the time for refund? would you inform in advance once the refund is due?