My mobile phone had been barred due to non payment. I have since cleared the balance, and a reconnection form has been submitted by your colleague. However, she has advised this can take a number of days to be processed. I am a single parent to two small children with disabilities, and we are currently in strict isolation due to covid 19.
As my mobile is not even accepting calls at the moment, I am unable to accept calls from the track and trace service, who I need to keep contact with as per government guidelines.
Is there any way this can be processed any quicker as a matter of urgency please?
Welcome to our Community and thank you so much for your first thread - this is certainly something that we'd be more than happy to check for you. I'll pop you a Private Message so we can clear security with you and we'll take a closer look and see how we can help you out.
Please look for the Purple Envelope in the top right of the page and pop me a reply when you can.