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Missing SIM - Ordered 18th April.

On our wavelength

Not sure if this is the correct method, but its been very helpful in the past.

I ordered a new SIM, last Tuesday 18th April, but I still haven't recieved it.

I recieved a email contract on the same day, but no further information.

If I log into my old Virgin mobile account it says there are no onging orders.

Any help would be grateful, thanks.


Forum Team (Retired)
Forum Team (Retired)

Hey Soda-Bread, thanks for reaching out on our help forums and sorry to hear of the issue with your new SIM and order.

We'd love to assist with this, in order to check where we are with your order I can send you a PM here soon and look it up.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

Forum Team

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