Virgin Media Community

[tonislater]

Hi there

I've picked up some post from the UK alerting me to a failed payment of £19.50. Please send details of how I can make this payment online via Vietnam where I am now living. The direct debit is still set up.

[Zoie_P]

Hi there, Toni

Thanks for your post, 

 I am sorry to hear this, have you checked on your "my virgin mobile" account to see if there is a balance overdue? Is the account still active?

We cannot take payments online, you will need to call our team on 0345 600 0789    
Zoie

[Michaeljf2k21]

Hi Zoie

i have been private messaging you regarding an ongoing problem I’m having with watching virgin 360 recordings on the tv go app

[Paulina_Z]

Hi @Michaeljf2k21,

Thanks for getting back to us.

If you're speaking to a colleague via Private Message, please be patient and they will get back to you soon in regards to your issue.

Apologies for the delay.

Thanks,

[Michaeljf2k21]

The last contact I had from them is 2 weeks ago, so clearly not

[Paulina_Z]

Hi @Michaeljf2k21,

Apologies about this. I can understand that this is frustrating.

Would you be able to post on your previous thread that is relating to your issue, as this thread is to do with missing payments, not with the TV GO problem.

This way, our team, and the community will be able to help you further if the issue you're discussing is on the correct thread.

Thanks!