cancel
Showing results for 
Search instead for 
Did you mean: 

Memorable Word

Berllan14
On our wavelength

Our memorable word is either so memorable that we forgot it or we have never set it.

On talking on whatapp to an advisor we had 3 attempts at it but was locked out and informed that we would be sent a reminder by post. Unfortunately we havent received a reminder a few weeks later.  Is there a way of resetting this please. 

 

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @Berllan14

Thanks for posting and welcome back to the community.

I am sorry to hear you've not received the letter. I will send you a PM now to assist further.

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Thanks for joining me on PM Berllan14

Just to update the thread, this has been resolved.

Do pop back if you need further assistance with anything

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill