I have been on the phone over the past two days concerning Virgin Mobile. Basically, someone managed to access my Virgin Mobile account over the phone yesterday despite failing the security procedures 9 times over 65 minutes. This was not flagged up and resulted in a PAC code being ordered and then this number being transferred to a different SIM, thus rendering my number gone, and me having to change all my details to ensure no further data/money could be taken. The operator on the phone today said that after 3 failed tries there should be a flag on the account, but this was not done.
I have managed to get Virgin Mobile to order me a new SIM with a retrieval of this number but I have lost all trust and faith in the company. I have made a complaint, and when told at 5:30pm to expect a call within two hours to discuss this complaint, surprise, no one rang me back, which means I will have to call again over the weekend, thus wasting more of my time. I am seeking renumeration for the stress and issues this has caused.
I am VERY unimpressed and I am seriously thinking about taking this further.
Please can someone get in touch with me.