Lost sim

[AY2]

• Hi, 

I have lost my sim card and wish to request for a new replacement card. 

I am abroad and I'm unable to contact anyone through phone call. 

Thank you. 

Alex 

[Paul_DN · Accepted solution]

Hi AY2,

Thank you for reaching out to us in our community and welcome, sorry to hear you have lost your Sim card and need a replacement, we understand you are currently Roaming and not in the UK, unfortunately we are unable to send a new Sim to another country, what we can do is send it to a friend or Family member in the UK so they can forward it on to you.

If this is something you would like us to do I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi AY2,

Thank you for joining me in a private chat and for clearing security, as advised a new Sim has been sent and will arrive activated within 3 to 5 Days, if you do have any issues once received do not hesitate to reach back out.

Regards

Paul.