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kerrymccormackx
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Lost security key in email

Hi

I'm trying to log in to my credit agreement for virgin mobile.

I know the credit agreement number in the 1st and the 4 digit number in the 3rd one but can't find my security key.. and its gone out of my email... 

Can I get a new security key please 

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Martin_N
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Re: Lost security key in email

Hi kerrymccormackx,

Thank you for your post and welcome to the community. 

I'm sorry for any issues you've had with signing your credit agreement. 

I have been able to locate your account and can see you have already spoke with the team regarding this. 

Please do let us know if you need any further assistance. 

^Martin

kerrymccormackx
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Re: Lost security key in email

Hi, yes i did but it didn't help me ... 

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Martin_N
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Re: Lost security key in email

My apologies for that. From the notes it looked as though this was resolved. 

For the security key this is the last 4 digits of your bank account number.

^Martin

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