Showing results for 
Search instead for 
Did you mean: 

Lost Security Key

Joining in

I don’t remember my security key and I can’t find it saved anywhere, I need it to view my credit agreement for my devices but I’m just going round in circles. Please let me know what I can do to get it.

thanks, kyle.


Forum Team
Forum Team

Hi @KyleAntonia,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're struggling to locate your security key. This is emailed to you when you first take out the loan agreement for your handset. Have you checked your email inbox for this, including the spam/junk folder?


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!

I am unable after searching my emails to find my security key. Is there a way you can send a new one to my email address? 

Thanks for coming back to us KyleAntonia.

We can get this email re-sent again for you. So, I can do this, I will pop you over a private message to take some details and get this arranged.

Please click on the purple envelope to accept the chat.

Kind regards Jodi.