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Hello, I’m trying to reset my password for my virgin login to see bill ect, however I can’t remember my memorable question so I click the link for it, fill it all out, press next and it takes me back to the memorable question again. It’s just one giant loop that’s not working for me.

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Re: Login

Hi Amymatthews,

Thanks for using the forums to get this issue looked into, I am sorry this problem has occurred! But welcome to the Virgin Media Family 🙂

Is this for your Media online account or mobile online account? Either way, we can help!

Thanks,

Megan_L 

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