on 10-03-2023 09:42
hello , i am having trouble logging into my virgin mobile and media accounts. I use passwords and logins and the website keeps telling me that my accounts do not exist. when I wanted to register again, it turns out that my e-mail is already active, but every time I want to recover my password or account login, the page freezes and never wants to load. please help me solve this problem. thank you in advance for your commitment
on 10-03-2023 16:12
Hi there @Sanmarino80
Thank you so much for your post and welcome to the community forums, it's great to have you back.
I am so sorry to hear that you are facing issues with your My Virgin Mobile account, but I'll be happy to take a look into this with you and see what we can sort.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
on 18-03-2023 07:46
Ashleigh_C I don't want help from you
Because I have been waiting for a reply from you for a week now and all I have received is some sort of ban on your site and I wonder for what . Thanks to you I have no desire to work with virgin and I am about to transfer all my subscriptions to another company . Thank you for nothing .
on 18-03-2023 10:29
Hi @Sanmarino80 thanks for posting.
I am sorry, Ashleigh_C was on her rest days and therefore unavailable to respond. She will respond to you today.
Regards
Lee_R