Trying to get my phone unlocked.
tried logging to virgin account but my email address has changed and old one no longer active. Forgotten my security question.
phoned virgin for help, but as I couldn’t remember password I was cut off. Person was not helpful.
now phoning again , been on hold for 25 mins.
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you're having. Were you able to change the email address prior to the email not being active?