I've forgotten the password to my account, and also don't have access to the sim card for the account so can't go through the forgotten password procedure. Any way to contact an actual human being to discuss this? Live chat seems to have disappeared since the last time I had a problem.
Just want to check this is regarding a Virgin mobile account? We will need to send you a PM to confirm some details to get this sorted for you. Your PM will appear in the top right of the page in your inbox.
You can also call us on 0345 600 0789 if ever needed.