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Log in and register

Unable to log in or register

Log in doesn't recognise any of my passwords and unable to get new password as forgotten question

Refers me to register which doesn't recognise my mobile number although just renewed contract today. Going round in circles. Please help

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Message 2 of 16
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Re: Log in and register

Hi MaryAnne2,

 

Thank you for your post and welcome to the community. 

 

Are you referring to your online account? If yes, is this for a Mobile Online account?

 

^Martin

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Re: Log in and register

Hi Martin

Yes it is my mobile.

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Re: Log in and register

Okay, have you been able to access the online account previously? 

 

^Martin

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Re: Log in and register

Not really! Had intermittent problems accessing my account when with Virgin  Broadband etc. Which is why I cancelled my Broadband and moved to Sky while keeping my Virgin Mobile account.  Got fed up trying to sort out!! Just taken out a new contract and, fingers crossed, trying to sort ot out while on lockdown. 

 

 

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Re: Log in and register

Sorry MaryAnne2, have you been able to access the Online Virgin Mobile account in the past? 

 

^Martin

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Re: Log in and register

Yes,  cannot remember when! Perhaps when I last upgraded! 

MaryAnne2

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Re: Log in and register

Okay, what I will do is private message you so we can look into this. 

 

^Martin

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Re: Log in and register

Why can't i register my mobile account stupid recapha just keeps rolling round been trying 3 days so annoyed and frustrated 

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Message 10 of 16
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Re: Log in and register

Hi Aland62,

 

Thank you for your post. I'm sorry to hear about this. 

 

Can you confirm what device you're using to try and register? 

 

^Martin

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