I'm suddenly unable to sign in to my mobile Virgin app as it doesn't recognise my password or security answer. When i try to reset, it doesn't even recognise my bill details! Not being able to access my own account doesn't sit well taking into account the extortionate amount I'm paying every month for an existing customer. Any help out there as I can't get through on the phone and live chat didn't help ☹
Thanks for using the forums to get this issue with your online account looked into, I am sorry if it's been frustrating you. I'll be more than happy to help!
Can I just get you to confirm if this is for your Mobile online account or your Media online account? I've tried to search for your mobile services with the info on your forum profile, but nothing came up - so just want to make sure 🙂
Also, whether it's for mobile or media, are you a new customer that's just joined?