Live default outstanding

[almeidc23]

Hi, applied for a mortgage to find out I have a default outstanding of 42£ from 2019. Contacted the collection team in relation to this an opening the account it says it’s settled and I have nothing to pay. Never used virgin mobile, applied for it at the time and never got the SIM cards. Anyway it all got sorted back in 2019.  But this default from virgin media is affecting my credit score. 
have been on the phone for 2 days but going around in circles, no one knows how to sort this out and I need it done asap. Help

[Ryan_N]

Hi almedic23, 

Thank you for your post and welcome to the forums. 

I can appreciate at an already stressful time taking out a mortgage - this is the last thing that you need. I will be able to help here and look into that for you. I will send you over a private message so that I can confirm some details with you. 

Cheers, 

Ryan.