I recently took out a new contract, and part of the offer was £200 over the trade in value for my old phone. I was quoted £56 (plus £200) for my Samsung Galaxy Note 8, which was in perfect condition as I'd kept it in a drop proof envelope type case for all of it's life. I received the tiny envelope to post my phone, and decided that as it didn't offer enough protection I sent it in the case. You could literally drop the phone off the roof of a building in this case and it would be unscathed.
5 days later received an email saying that due to the phone not being as described my offer was reduced to £11 (plus the £200). Now yes, £211 for my old phone is reasonable, but I absolutely don't accept that the phone was damaged when they inspected it. I did a search online for Likewise, and this seems to be a common practice of theirs, so I rejected the offer. I've since had an email saying that my phone has been returned, but no tracking details, so I doubt that it has actually been dispatched. I know I'll get messages saying that I should have just took the revised offer, but that just encourages Likewise to continue with this scam of an operation.
Anyone had similar issues, and were Virgin any help in resolving the problem?
