We left Virgin 18 months ago after their TERRIBLE customer service, went to Sky. We had been Virgin customers for many years.
Now with Sky price hikes it's cheaper to go back to Virgin - but at what cost to my mental health?
Ordered the Oomph bundle, lied to about installation dates, pressurised by the sales people. Self install kit didn't work (happens, faulty router, engineer was awesome), then time to sort the mobile out with the new sim package - lied to about keeping my old number, can't be done Virgin to Virgin.
Honestly a complete bunch of lying sods, anything to get the business and screw the customer.
Hopefully our home number will be transferred over as PROMISED but I'm not holding my breath.
I've spent more time on the phone to Virgin in three days than I did to Sky in 18 months.
Completely, utterly, fed up with Virgin, first day as a returning customer.
Well done all, you've learned nothing in 18 months.
🙁