Hi Billy0151,
Welcome to the Community and thank you for getting in touch.
I am very sorry to hear you have been experiencing issues in reaching the team.
The contact numbers for our mobile care team are 789 or 0345 600 0789.
You can also reach the team via our text service on 07533016422. The team are available 7am - 11pm Mon - Fri and 8am - 8pm Sat-Sun.
Thank you
Nat