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Letter about end of contract? How do I renew?

Up to speed

Hey there,

I'm trying to find out what happens now. I got a letter saying "we thought we'd give you a quick heads up that your minimum term with us has ended"

I set up a 24 month contract for my iphone 13 which does allow me to renew after 12 months. What actually do i need to do now? I will need to recycle my old phone via virgin media but how?

1) If i wanted to upgrade from iphone to iphone 14 using this process how would I do it? Would I need to send my old phone in an envelope? I'd be without a phone then....

2) Could I pop into a virgin media shop to renew my contract and pass the old phone over?

3) i did the whole moving from o2 to virgin mobile via text last time which was amazing as i don't like speaking on the this still available?

i'd just like to swap my old phone for the new iphone 14 if possible and sign up for another 24 months as i really like virgin mobile.

Thanks in advance!!


Forum Team
Forum Team

Hi Djr_Uk, welcome back to the community! Thanks for getting in touch with these mobile queries!

Sadly we do not support with package changes via the community forum. We also no longer have physical stores. 

If you would like to renew, upgrade or start a new contract with us you will need to get in touch with the mobile team by:

-Heading online to our website Virgin Mobile Official Site | Virgin Media

-Calling us on 0345 600 0789 

-Texting us on +44753 301 6422

-Whatsapping us on +447305 327 112

Hope this helps and you are able to find the right deal for you! Let us know if there is anything further we can help with. 

All the best!




hey molly

thanks for the info- really helpful.

have a lovely weekend

Forum Team (Retired)
Forum Team (Retired)

Lovely to see 🙂 Molly is great! You have a great weekend also.