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bigbuf
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Going round in circles for weeks trying to close account. Help please!

 

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Natalie_L
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Hi bigbuf, 

 

Thank you for posting. 

 

I am afraid we are unable to process cancellation requests via the Forums. 

 

What problems are you having when attempting the cancellation please?

 

Let us know and we will do all we can to assist further. 

 

 

Nat
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bigbuf
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Hi Nat, thanks for messaging.
I had a phone for my son who lives with his Mum. They went for a new phone so we no longer needed the SIM only deal. I requested a STAC code but it was difficult sort that due to internet issues + the fact I did not have the actual phone/SIM combo with me.
When I had eventually obtained the STAC I sent it to my son but he couldn't access anything with the new supplier to send them the details. We tried calling both yourselves & EE but it's been virtually impossible in the recent weeks of course.
We tried on-line chats but that got us nowhere. I have gone round in circles so many times trying to message Virgin for help. He has tried EE but equally frustrating.
He hasn't used the Virgin SIM for a couple of months.
With the relaxation of lock-down I am going to bring him to mine this weekend. Can try & bring the Virgin SIM & do something from here if that helps?
Any help greatly appreciated.

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Chris_W1
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HI bigbuf, thanks for messaging and I am sorry to hear about the issues which you are having with the sim. Can you confirm what you are looking at doing? Are you wanted to cancel the number or transfer the number to us? Chris. 

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bigbuf
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Cancel the number from Virgin.
He has a new number with his new EE phone.
Had it for a couple of months now, been trying to cancel Virgin since then.

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Chris_W1
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We will send you a private message to get this looked into for you. ^Chris. 

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Chris_W1
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Please check your inbox for a private message ^Chris. 

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