Menu
Reply
Smithydude
  • 7
  • 0
  • 0
Joining in
312 Views
Message 1 of 6
Flag for a moderator

Lack of mobile plans

I have 3 accounts/numbers with virgin mobile, one that's mine and the other two for my children. Two of my numbers have plenty of good price plans to choose from when wanting to change plans but one of them only has 4 plans and they're not very appealing. Could anyone tell me why this is? 

0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 537
Forum Team (Retired)
Forum Team (Retired)
308 Views
Message 2 of 6
Flag for a moderator

Re: Lack of mobile plans

Hi Smithydude, thanks for posting. 

 

The options available depend on which tariff 'family' the number currently falls under, which is usually different depending on when the number signed up.

 

If you call the teams on 789/ 0345 600 0789 or send a text to 0753 301 6422 they can take a closer look into it for you and let you know all of the available options - please give that a try and let us know how you get on. 

 

Tom 

0 Kudos
Reply
Smithydude
  • 7
  • 0
  • 0
Joining in
290 Views
Message 3 of 6
Flag for a moderator

Re: Lack of mobile plans

Ok will do. Thanks 

0 Kudos
Reply
Serena_C
  • 2.19K
  • 91
  • 215
Forum Team (Retired)
Forum Team (Retired)
258 Views
Message 4 of 6
Flag for a moderator

Re: Lack of mobile plans

Thanks @Smithydude! Please do keep us posted on how things go with your call 🙂 If there's anything else you need let us know.

Best wishes,

Serena

0 Kudos
Reply
Smithydude
  • 7
  • 0
  • 0
Joining in
231 Views
Message 5 of 6
Flag for a moderator

Re: Lack of mobile plans

Rang up 789 and got a great deal. Thanks for the help 👍

0 Kudos
Reply
Corey_C
  • 5.31K
  • 259
  • 454
Moderator
Moderator
222 Views
Message 6 of 6
Flag for a moderator

Re: Lack of mobile plans

Thanks for your post and updates, Smithydude,

 

Glad to hear that you were able to call and get a great deal.

 

Cheers,

Corey C

0 Kudos
Reply