Issues receiving OTP text messages

[ModTeam]

Hi All, 

We are aware that some customers may be experiencing issues receiving OTP text messages.

Our support team are investigating this issue and we will update this thread with any progress. 

Thanks

Mod Team

[imd]

This has been an open issue you have acknowledged and been working on for more than a year now, with a long running thread here.

[sreenaidu]

I am facing the same problem. Not receiving OTP from an overseas bank. We are stuck not able to transact money.

[Gareth_L]

Hello sreenaidu

Thanks for your post 

I am happy to take a look at this for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L