I am having an issue registering for a Virgin Mobile account. I am being prompted to answer a security question that I haven't created and when I try the forgotten email/password it says that it cannot find a matching account.
I am stuck in a loop and don't know what to do. I am trying to create a Virgin Mobile account so I can use a PAC code to transfer my number over from Tesco Mobile.
If you can help, I would be very grateful as we have tried phoning the helpline provided but don’t seem to be getting anywhere.
I don't know which helpline you called, but if you try calling Virgin customer services on 150 or 0345 454 1111, you may be lucky and get an agent who is helpful (they're not allowed to be friendly). If you explain your issue to her in a suitable tone of voice, she will reset your password. Good luck.
You have my sympathy because I've just spent 2½ hours trying to get my mobile contract cancelled, only to be told my password replies didn't match the one on my account, even though I'd already given it to 3 agents while trying to get through to the correct department.
The problem is when we get through the agent won’t speak to us because we keep getting the security answer wrong because we didn’t set it and can’t give them the answer they’re looking for so then they refuse to speak to us.