Menu
Reply
LisaW11
  • 2
  • 0
  • 0
Joining in
354 Views
Message 1 of 5
Flag for a moderator

International calls and text from abroad stopped working

Hello.  I have been in the Caribbean for 5 weeks and suddenly as of yesterday I cannot send or receive texts or calls.  It shows on "my account" that people from the UK have tried to call me, however the calls have not come through.  And when I try to make an outgoing international call it does not even ring, just hangs up.  Nothing has changed in the last few days for this to have occurred.  Texting is also not possible.  Please help.

Tags (1)
0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
300 Views
Message 2 of 5
Flag for a moderator

Re: International calls and text from abroad stopped working

Hi LisaW11, 

 

Thanks for your post and welcome to our community. 

I'm really sorry for the delay in replying, we have been busier than usual. 

Is this still an issue since posting?

If so then can I ask if you've rebooted the handset? 

Does your online account advise if you've reached your credit limit at all? Due to being outside of the EU all usage would be charged for. 

When you try and make a call do you get any error messages? 

Does the phone show signal? 

Please keep us posted so we can help further. 

Emma_C - Forum Team
0 Kudos
Reply
LisaW11
  • 2
  • 0
  • 0
Joining in
274 Views
Message 3 of 5
Flag for a moderator

Re: International calls and text from abroad stopped working

Hello

Yes I am still having problems.  i still receive texts but incoming calls aren't coming through.  I can see the calls are on my account as I am being charged each time someone calls, but my phone does not ring.  

I have reboot my phone several times.  I have signal.  I don't have a credit limit as pay by direct debit.  When I call it just hangs up and doesn't go through.  

I have tried calling voicemail and have managed to get through a few times.

Is there anyway my voicemail can be turned off so people can't leave a message?

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
269 Views
Message 4 of 5
Flag for a moderator

Re: International calls and text from abroad stopped working

Thanks for replying Lisa,

 

We can check your mobile account for you. I'll send you a private message so we can confirm your details.

 

Cheers,

Corey C

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
242 Views
Message 5 of 5
Flag for a moderator

Re: International calls and text from abroad stopped working

Hi LisaW11,

 

Just checking back to confirm if everything is OK since our chat? 

If, not try rebooting the handset or doing a network search to connect to your local provider, you can find out how to do so here
Also your accounts did not show any credit or financial restrictions, you can check from your mobile online account, here,
When you try and make a call do you get any error messages? Please let us know. 
We can also help with mobile roaming issues. here https://www.virginmedia.com/help/virgin-mobile-roaming-problems-when-abroad

 

Cheers,

Corey C

0 Kudos
Reply