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Incorrect mobile bill

svildes
Tuning in

on ‎08-10-2021 20:04

Dear Virgin Mobile Team,

I just received my bill and found a position in there charging me for using the Internet in Bosnia-Herzegovina. This is incorrect as I never went to BH ever! 
Would appreciate the amount of almost £12 (for not even 1MB of data) to be credited back.

Many thanks / kind regards

A. De Simine

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4 REPLIES 4

Alex_RM
Forum Team
Forum Team

on ‎08-10-2021 20:11

Hi svildes,

 

Thanks for posting and sorry for any confusion regarding your bill.

 

Can you confirm if you've been abroad at all recently?

 

Alex_Rm

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svildes
Tuning in
In response to Alex_RM

on ‎08-10-2021 20:18

Hi Alex,

thanks for your quick response. Yes, I was visiting Croatia around this time but never left the country indeed.

Kind regards
Antonio

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Alex_RM
Forum Team
Forum Team
In response to svildes

on ‎08-10-2021 20:39

Thanks Antonio,

 

So I can get a few more details from you I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

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enlli
Very Insightful Person
Very Insightful Person
In response to Alex_RM

on ‎08-10-2021 21:59

If you came near the border there is a chance the phone strayed onto a BH site.

I've seen it before with Greek Islands and Turkey. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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