Hi Laurie, This a new Virgin Mobile SIM I was offered as part of package for my new Broadband contract. I put it in my BLU Lifemark phone, which was the phone I had before my current Samsung A20e, to use as a hotspot. The IMEI came from a label printed inside the BLU phone. Later I tried the SIM as the 2nd SIM in my Galaxy and the data worked straight away, so I assume it's either the Android version is too old or it's not compatible with the BLU phone - although I could receive phone calls and SMS's using it.
I placed my new Virgin SIM into my BLU Lifemark phone and was trying to access roaming data through it. Once it had connected I could receive phone calls to it and SMS messages but no data. I tried following suggestions on your website about turning off roaming data - leaving for 24 hours - turning on again and waiting another 24 hours, but still no data. I tried finding the IMEI number for my BLU mobile using SMS *#06# but nothing was returned - so I removed the battery and got the IMEI number from the sticker under the battery.
I fitted the SIM into the 2nd slot on my newer Samsung Galaxy A20e mobile and roaming data happened almost immediately. I wanted to use the SIM in the BLU mobile so that it would act as a WiFi hotspot, which I could leave indoors whilst using my Samsung away from the home.
Thanks for clarifying Dave, sorry for any confusion I'm just not sure where the IMEI would come into that - it's totally separate from your mobile data.
As the data works fine in another handset it would suggest to me the problem lies with the BLU handset or it's settings. Have you been able to go through the BLU handset's settings and make sure mobile data is enabled?