Virgin Media Community

[Lenxxxxx]

Hi,

I wish to repay the last bill of my mobile phone credit agreement but I cannot find a way how to do it. I do not want to pay it by phone cause last time I did and gave somebody my card details about two weeks later somebody else used my card to pay for takeaway orders. I am scared that it is going to happen again and do not want to share my banking details with anybody on the phone. I would like to pay my bill with one off payment through my online banking. So I need the account number of the Virgin where I can send my payment and instructions how to do it so the payment goes towards my bill.

I am really disappointed as a customer that there is no email or chat where I could speak to somebody about this in privacy. 

[Zak_M]

Good morning @Lenxxxxx, 

Welcome to the forums and thank you for taking the time to post. 

Unfortunately, the only possibility to make an early payment on your handset is via the mobile care team. 

Sorry for the inconvenience that this has caused. 

Kind regards,

Zak_M

[Lenxxxxx]

Ok, but what do you actually mean? Do I have to call somewhere? What if they will not give me any other option how to pay my outstanding bill? Is there anywhere I can complain? Thanks.

[Travis_M]

Hi @Lenxxxxx

Thanks for the reply!

We'd need you to contact our Mobile Care team on 789 [from any VM landline or mobile] or 0345 600 0789 and they can discuss all options for paying this with yourself.

Regards