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edupotgieter
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I want to cancel my contract but I've lost my Sim Card and I am abroad

I would like to cancel my mobile contract. I know that, in order to do that, I have to request a Pac by texting a message with my date of birth.  However, I have lost my SIM card!!! I am not living in the UK, anymore. What could I do? 



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BenMcr
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Re: I want to cancel my contract but I've lost my Sim Card and I am abroad

A PAC or STAC is only for use when you're moving to another UK Mobile provider.

If you're outside the UK and just want to cancel you can call +44 345 6000 789 and cancel over the phone.
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I work for Virgin Media - but all opinions posted here are my own
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Martin_N
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Re: I want to cancel my contract but I've lost my Sim Card and I am abroad

HI edupotgieter,

 

Thank you for your post. I'm very sorry to hear you wish to cancel. 

 

Sadly we're unable to process cancellation's over our forum site.

 

To cancel we advise to either call in on 150/0345 454 1111 or via text on +44753 301 6422

 

^Martin

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