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I use to have 02 priority but now it's gone

Tuning in

I have virgin broadband and had 02 priority but the other day its not letting  log onto the 02 app. It keeps saying something is wrong and try again later.

I've been trying all week. I miss my daily GREGGS coffee lol

Does anyone know if this option has stopped? 

Who do I contact for help? 






The only other item I have is a tablet. 

Can you try the browser for me on the tablet?

Kind regards,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Doesn't work on tablet either

'  Oops, something went wrong' ..... 

Hi chizlit,

Thank you for the update, if you are a Virgin Media customer please try logging in here using your Online Account log in.



Paul, what kind of black magic did you perform?!

By clicking on that link it took me straight to the priority page without the need to log in.

Tried the app and that seems to be working again now too.

What did you do that all the others didn't?

Whatever it was thanks.

Hi chizlit,

Thanks for the update, glad the link worked for you, all I did is locate a fresh link which I first tried myself and was able to log in, the link I sent was for Virgin Media customers so may have automatically had all the info it needed for you from previous log ins.

If you do have any further issues, you know where we are.



Thanks for working your magic, just a pity the others didn't just use your approach rather than asking a series of questions that had no baring on getting the issue fixed.

Thanks again.

Tuning in


Another issue that's arised is that my daily free coffee at Greggs is saying I've used the voucher when I  haven't. I've logged out and in to no avail. Is there something that can be done to fix this issue?


Hi @Lasha,

Thanks for your reply, we, unfortunately, do not monitor the app from here, I would advise reaching out to O2, I would advise checking here at the app FAQ. I hope you get your Greggs coffee soon!